Last Updated: October 4, 2018
1. INFORMATION WE COLLECT
How we collect and store information depends on the Services you use and the activities in which you participate. You can use some of the Site and Services without providing any information other than that automatically collected as described below.
Visitors who access and browse the Site without registering are "Site Visitors." In order to utilize some of the Services offered by Penrose Check-In Services, you must register with Penrose Check-In Services. All users who register with Penrose Check-In Services are "Registered Users."
2. INFORMATION YOU PROVIDE
Regardless of whether you are a Site Visitor or a Registered User, all information that you provide to us when registering, posting a job, posting a profile, communicating through the Site, discussing service options over the phone, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email, postal mail or otherwise, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all information you provide about yourself or others. You may provide us with information in various ways, including:
2.1. When registering
When you register directly through Penrose Check-In Services, we will collect and store the information that you provide to us on our online registration forms. This may include, among other information, your or your seniors’:
- first and last name
- email address
- home address
- phone number
If you register for a Service that requires you to pay a fee, Penrose Check-In Services will also collect your payment method details, such as account number, expiration date, and security code, as well as your billing address, for payment purposes and your birthday, if not previously provided.
2.2. When posting a job
If you are a Service Seeker, we collect and store all of the additional information that you provide to us on your job posting or that is otherwise included in an auto-generated job posting. This may include, among other information:
- the type of service you are looking for, your schedule, location,
- pictures you choose to provide
- health information, if you choose to provide it
- any other information you choose to include in your job posting
2.3. When posting a profile
If you are a Service Provider, we collect and store all of the additional information that you provide to us in your profile. This may include, among other information:
- details on the service you offer, including for example the type of service you provide, your availability, your location, your level of education, languages you speak, your ability to drive
- related services you provide
- pictures you choose to post
- references, if you choose to provide them
- any other information you choose to include in your profile
2.4. By telephone
Both Site Visitors and Registered Users may provide information to Penrose Check-In Services when they contact Member Service or utilize certain Services Penrose Check-In Services may offer by telephone. For example, if you call Penrose Check-In Services to discuss service options over the phone, we will collect and store all of the information you chose to provide to us, including but not limited to financial information, information about the service you or your loved one needs, health information about you or the loved one you seek service for, your contact information, etc. If you provide information about someone other than yourself, you represent that you have authority to do so.
2.5. Otherwise through the Site or by telephone, email, postal mail or chat
Certain Registered Users may provide additional information on the Site through other Site features and offerings such as our online communication platforms, groups and payment platforms and our senior service offerings. In some cases, Site Visitors may have the ability to provide us information through the Site, such as contact information. In addition, both Registered Users and Site Visitors may choose to provide information by phone, email, postal mail, or chat. We collect and store all of the information you provide us through these channels. Moreover, if you provide information about someone other than yourself through any of these channels, you represent that you have authority to do so.
3. INFORMATION PROVIDED BY OTHERS
3.1. By Site Visitors, Registered Users and others
Penrose Check-In Services also captures and collects information that Site Visitors, Registered Users and others provide about one another. For example, Service Providers may invite Site Visitors, Registered Users or others to rate and indicate their relationship to the Service Provider on the Site. Additionally, certain Registered Users may post reviews about individual Service Providers. Penrose Check-In Services may also obtain and post audio recordings of Service Provider references, which may also be accessed from the Site. In addition, certain Registered Users may communicate directly with one another through Penrose Check-In Services platforms. Site Visitors, Registered Users and others also may provide us information about Registered Users by phone, email or postal mail. Penrose Check-In Services captures and stores all information it receives from Site Visitors, Registered Users and others about other Registered Users and Site Visitors.
3.2. By third parties to verify your information and representations
3.3. By service providers you use in connection with our Services
If you engage a service provider through Penrose Check-In Services, such as a payments processor, that service provider may provide us with information about you or your loved ones, such as information relating to your transactions with the service provider.
3.4. By other sources
4. INFORMATION YOU EXPRESSLY AUTHORIZE US TO COLLECT
We may from time to time request permission to collect certain information from or about you.
4.1. Automatically collected information
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Site and Services as described in this section below.
4.2. Log files, IP addresses and information about your computer and mobile device
When you visit the Site, Penrose Check-In Services receives the internet protocol ("IP") address of your computer (or the proxy server you use to access the internet), your computer operating system, the type of web browser you are using, and browser language. If you are using a mobile device, Penrose Check-In Services may also receive unique device identifiers and other information about your mobile or other device(s), and mobile operating system. We may correlate this information with other information we have about you. We may also automatically collect information related to the ways in which you interact with the Site and the Services, such as referring and exit pages, URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed (including ads viewed) and the order of such views, the amount of time spent on particular pages, the date and time you use the Services, error logs, and other similar information.
4.3. Cookies and other technologies
4.4. Online analytics and advertising
When you visit our Site or open one of our emails, we may allow authorized third parties, such as ad servers, ad agencies, ad exchanges, ad technology vendors, and research firms, to place or recognize a unique cookie, pixel, and/or similar technologies on your browser in order to provide you relevant Penrose Check-In Services advertisements as you surf the Internet. These advertisements may be targeted to you based on information these authorized third parties know or infer about you and include in the cookies placed on your browser, and/or on information about your Internet browsing activities gathered through your browser. In order for the opt-out to work, your browser must be set to accept third party cookies. Furthermore, if you buy a new computer or mobile device, change web browsers or delete the opt-out cookie, you will need to perform the opt-out task again. We also use Google Analytics to measure Site usage and improve our visitor experience. The relevant data is provided to us by Google in the aggregate (i.e., individual users are not identified) and allows us to better understand our Site audience. The Google Analytics features implemented by us allow us (i) to evaluate and generate reports on certain demographic, behavioral, and interest metrics of users collected by Google, and (ii) to create advertising remarketing audiences and campaigns based on such metrics, which may be segmented into aggregated groups.
Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings form at https://www.google.com/settings/ads.
5. HOW WE USE INFORMATION
In general, the information we collect is used (1) to improve our Services and enhance your experience with Penrose Check-In Services, (2) to enable us to provide a safer community for all of our Registered Users, and (3) to help us communicate with you. For example, we may use your information to:
- register and service your account;
- include in Service Seeker profiles, job postings and Service Provider profiles;
- contact you in response to questions and solicit feedback and input from you;
- notify you about new features of the Services, special events, or products, services, and special offers, or other information that we believe will be of interest to you via email, SMS messages, or other media or networks;
- administer sweepstakes and contests;
- enable Service Seekers with each other and with Service Providers to search based on the information the other has made available on the Site, and information others have provided about them;
- connect Service Seekers with Service Providers that appear to meet their needs and preferences;
- enable Registered Users to search for, find, interact, connect and share information with other Registered Users they may have an interest in interacting with;
- perform analytics and research aimed at improving the accuracy, effectiveness, usability, or popularity of the Services;
- generate and review reports and data about our user base and usage patterns, including to improve the content and features of the Services or develop new Services;
- otherwise help protect the safety and integrity of the Site and Penrose Check-In Services users; and
- personalize promotional messages or content on the Site, via email or other ads on Penrose Check-In Services or third party sites.
6. HOW WE SHARE INFORMATION
In addition to using the information collected by Penrose Check-In Services for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely. By using our Site or our Services, you agree to allow us to share the information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Section IV.
6.1. With All Site Visitors and Registered Users
If you are a Service Seeker or a Service Provider, in order to increase your chances of finding a job or finding the service you need, we share with Site Visitors and Registered Users the information that is included in your job posting or profile, aside from your contact information, as well as the following registration information, which we may include in your job posting or profile: your first name, first initial of your last name, city, state, and profile picture. With certain exceptions, you choose how much detail you want to include in either your job posting or your profile. If you are a Service Provider and have elected to verify certain information with Penrose Check-In Services, we may also disclose that information in your profile as a Registered User in addition to your response rate.
We may display personal testimonials of Registered Users and other endorsements on our Site or in other marketing materials. These testimonials or endorsements may include information such as the Registered User's first name, first initial of last name, town and state. With a Registered User's consent, we may include their full name.
6.2. With vendors/service providers
We also share information with vendors with whom we have a contractual relationship and who perform services for Penrose Check-In Services including, without limitation, vendors who provide email, demographic information, or geo-location information services, vendors who perform background, vendors who process or accept credit card payments, vendors who run classified advertising businesses, vendors who send SMS messages to Registered Users' mobile phone numbers, vendors who provide services that enable us and other third parties to detect and prevent fraud, in each case to the extent applicable. In certain cases (such as for vendors who help facilitate our online communication services or provide fraud detection and prevention services), the information we share may include the contents of written and audio messages you send through our online communication platforms.
6.3. With listings in and through Google and other public search engines, social media sites (e.g. Facebook, Google+), and on other third party websites)
In an effort to further facilitate the ability of Service Seekers or Service Providers to find a service provider or job, selected information contained in Service Seeker job postings and Service Provider profiles, which may include photo, first name, first initial of last name, city, state, and job/provider description, may also be shared with third party search engines, social media sites, and other third party websites or vendors who run classified advertising and other businesses, and thus may be listed in third party web site search results and on third party websites, which would make that information available to the public and allow them to link to your Penrose Check-In Services posting. Registered Users can opt-out of this sharing by adjusting their account settings.
6.4. As required by law or for reasons of safety
6.5. With our affiliates
You acknowledge and agree that we may disclose any of the information we've collected about you to any of our affiliates or subsidiaries for the purposes of providing you with the Services, operating the Site, soliciting you for potential employment opportunities with those affiliates or subsidiaries, and our other commercial purposes, including those of our affiliates and subsidiaries.
6.6. With Your Consent
We also may share your information with a third party if you consent to the sharing.
6.7. Business transactions
7. YOUR COMMUNICATION CHOICES
By becoming a Registered User, you are consenting to receive certain email communications from us, such as special offers, tips and advice, notifications of new Service Seekers or Service Providers in your area, customer surveys and administrative notices.
7.1. Changing or Removing your Personal Information and Closing your Account
You can update certain of your information by logging into your account and accessing your account settings. If you would like to remove some of the information you have posted on the Site, such as information you posted in profiles and job postings, you may do so by editing or deleting that item in your My Profile & Setting area. If you no longer wish to participate in our Services, you may close your account directly through your account settings.
If you close your Penrose Check-In Services account, we will remove your name and other contact and identifiable information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, de-identified information, account recovery, auditing our records, enforcing our rights and obligations under our agreements, or if required by law. Penrose Check-In Services may also retain and use your information if necessary to provide the Services to other Registered Users. For example, just as an email you may send to another person through an email service provider resides in that person's inbox even after you delete it from your sent files or close your account, emails you send through Penrose Check-In Services to other Users, as well as your contributions to Penrose Check-In Services groups, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that others have copied, may also remain visible. Penrose Check-In Services disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information, or any obligation not to delete the information. Penrose Check-In Services does not control when search engines update their search index or cache, which may contain certain job posts, profiles or other information that have since been removed from Penrose Check-In Services's Site.
8. HOW WE PROTECT INFORMATION
We have implemented a variety of administrative, technical, and physical security measures to protect against the unauthorized access, destruction, or alteration of your information. These safeguards vary based on the sensitivity of information that we collect, process, and store and the current state of technology.
9. LINKS TO OTHER WEBSITES
10. CONTACT US
Penrose Check-In Services, LLC; 6333 E. Mockingbird Lane, #147-468; Dallas, TX 75214