Who provides the Carechecks and what are their qualifications?

Independent service providers who have been trained to use the Carecheck App, powered by Penrose Check-In Services, perform the Carechecks. Once signed-up, but before payment is required, clients can read the profiles of the independent providers. Most service providers are college educated with degrees in social services, former nurses, nursing assistants, or caregivers.


What is Penrose Check-In Services?

March 4, 2014 Penrose officially created the senior care auditing service through the launch of Penrose. Penrose is a software company that provides tech-enabled solutions to improve the quality of life among seniors. Penrose won the best start-up by AARP at the Health Tech Innovation@50+ 2016. It was also recognized as a top 10 start up by the American Geriatrics Society. Its founder and ceo, Rhonda Harper, was recognized by Cartier and McKinsey & Co. as one of the top three social entrepreneurs in North America 2017 as a result of her work with Penrose. Rhonda Harper is a former Fortune 100 Chief Marketing Officer, Adjunct MBA Professor, and successful serial entrepreneur who created the service in 2013 as a result of personal experiences with her aging father.


What is a Carecheck?

The Carecheck is a specific  service that providers complete while visiting a senior.  Included in the Penrose Check-In Services App, providers objectively assess seniors and their well-being and environment.

Importantly, the Carecheck is not a medical service. Providers use observation only: they do not touch or move the senior nor do they provide any caregiving services as part of the Carecheck.

The Carecheck covers 150 of the most critical items for senior well-being across 7 Quality-of-Life Factors: senior observations, safety, cleanliness, comfort, maintenance, pantry items, and caregiver/other observations. Using the App ensures that all items are evaluated every time a provider checks-in on your senior. It allows the provider to input that things are satisfactory, or that there is a specific issue. It also allows the provider to input suggestions and customized feedback along with images / video to support their findings.


How do I receive the service provider's Carecheck Report? Can I share it with others?

When the service provider is done with the Carecheck, they click 'submit' on the App. Immediately, the report is delivered to the client's private online account at PenroseCheckIn.com. Simultaneously, the client will receive an email notifying them that the report is complete. Clients may share the report with anyone they choose.


How much does a Carecheck cost and how do providers get paid?

Carechecks are $75 each. Clients determine how many they want. When clients complete the sign-up for service, a credit or debit card payment is collected by Penrose for the services to be performed over the following 30 days. At the end of 30-days, Penrose pays the independent service providers $30 for each of the Carechecks completed. If for any reason the total number of Carechecks was not performed, any outstanding balance is refunded to the client within 30 days.


How do I sign-up? What happens if there isn't a service provider in my senior's area?

Signing-up for services is simple. Simply click "Sign-Up" and enter your name and contact information. Then, enter your senior's name, zip code, and the number of Carechecks you want over the next 30 days. Then, select your service provider from a listing of those who are available along with their profiles. (If we don't have an available profile, you'll get a notice that you have been put on a waitlist and a Penrose representative will contact you to discuss options.) Then, pay by credit or debit card. Once paid, your service provider is notified and check-ins begin!


Can I cancel or change my plan?

Yes, at any time. It goes into effect the following the current 30-day period. Otherwise, the subscription auto-renews for the following 30-days. To change or cancel, simply go to your account and click "Edit Senior." Scroll down and change the number of Carechecks for the following month or click 'cancel service'.


How do I know if the provider actually visited my loved-one?

When the service provider logs into the Penrose App, it automatically geo-locates them during the visit. Once the provider clicks 'submit' and logs-out the App ends its tracking capabilities.


What happens if the provider doesn't complete the visits to my loved-one?

If, at the end of the month, the service provider hasn't completed the number of visits to your senior that you signed up for, you have two options: (1) roll them over to the next month, or (2) get a full refund.


How long does a Carecheck take to complete?

Generally, Carechecks take about 20-30 minutes to complete.


When do providers conduct the Carecheck?

If your loved-one is in a private residence, you determine days and day parts the senior is available. If the service provider shows up and your senior is not available, the $75 charge is nonrefundable and the provider is paid his or her regular fee.

If your loved-one is in a senior community, providers visit at their discretion during regular hours. Although not required, you may want to add to your visitation list a "service provider to conduct a Carecheck." Senior living communities must allow designees to visit seniors, unless seniors explicitly restrict them or if service providers cause a disruption in community operations. If the community tries to prevent a visit, the service provider will call Penrose who in turn will contact the client to determine next steps.


Where can I learn more about becoming a Provider?

Click here.


What is Penrose's contact info?

Penrose Check-In Services, LLC

6333 E. Mockingbird Lane, #147-468

Dallas, TX 75214

info@penrosecheckin.com